Himalaya Harbinger, Rudrapur Bureau
Flying business class is often associated with comfort and luxury, but for Vineeth K, his recent trip with Air India was anything but. Vineeth, who was travelling to Newark for an office trip, shared his distressing experience with Air India’s business class. His post detailed a series of issues that turned his journey into a ‘nightmare’.
From the moment he boarded flight AI 105, Vineeth encountered multiple problems. The flight, which was already delayed by 25 minutes, presented him with a business class seat that was far from the standard he expected. He shared photos of worn-out seats with dirty covers, and to make matters worse, many of the seats were not functional.
Yesterday’s flight was no less than a nightmare,” Vineeth wrote. “The seats were not clean, worn off & of the 35 at least 5 seats were not functional. 25 mins delayed take off. After settling for 30 mins post take off, I wanted to get to sleep (3.30 AM) and realized that my seat doesn’t go to a FLAT BED, reason it’s not working.”
The ordeal continued with the food service. Vineeth described being served uncooked food and stale fruits, which he claimed everyone onboard returned. Additionally, the in-flight entertainment system was non-functional, displaying a ‘Not Found’ error when he attempted to use it.
To cap off his unpleasant experience, Vineeth discovered upon arrival that his luggage had been broken Air India responded to the post as well. “Dear Sir, we understand your disappointment and regret the hassle you faced. Believe us, we never want our passengers to have this kind of experience. We are highlighting this internally for further review,” reads the statement.
This is not the first time passengers have shared their disgust at the services offered by Air India.
